It’s not enough to say that you’re product is eco-friendly. People want, and deserve, proof. However, it is getting harder for all of us to cut through the marketing hype to see products for what they really are, not what you are told they are. So….with that said, what does that have to do with decking?

We received a phone call the other day from someone who was fed lies. They were told by someone trying to sell them thousands of dollars in composite decking that “anyone who buys hardwood decking from countries like Brazil are helping kill off the rain forest. ” This person was shopping around and asked us point blank, “How can I be sure that the hardwood you sell is really eco-friendly?”

At Advantage, we LOVE getting questions like this. Here’s our response: more…

With over 18 years of service, Advantage Trim & Lumber has amassed a large number of worldwide sales and loyal customers. During that time, we make sure we don’t take you for granted. We are constantly reviewing our processes to maintain the highest level of efficiency. From seed to harvest and from milling to your door no stone goes unturned when it comes to ensuring that we improve our customer service as well as our products.

Understandably, a problem might arise. You might even find one or two complaints about Advantage Trim & Lumber. Whatever problems someone mentions has always been followed up on. The President of our company has even personally spoken to people if they had concerns. Your satisfaction is of prime importance to us. This is why we have grown our reputation as the leading supplier or wood decking to the market.

In fact, we constantly have our Research and Procurement teams in the world finding new eco-friendly sources for material. We inspect the mills operations thoroughly. We fly across continents because we realize that our customers deserve the best, high-quality wood products. We monitor your order along every step of the way and inspect each board prior to shipment.

If you’re an Advantage Trim & Lumber customer and would like to share how your order went, please leave a comment. Even if you had problems, we want to hear from you so that we can fix whatever problems occurred. We look forward to hearing from you.

Regular subscribers to the monthly Advantage Trim & Lumber newsletter receive some pretty nice benefits. Every month, you can receive exclusive newsletter-only savings opportunities on decking, flooring, and lumber. You’ll also read how-to tips and articles. These articles focus on ways to extend the life of the wood products in your home.

One of the most recent tips centered around a fast, easy and stress free way to remove rubber scuff marks from your hardwood floor. All you have to do is gently rub a tennis ball over the flooring and it will remove the rubber marks. This tips work best on pre-finished or unfinished flooring that is has a dull sheen (Test on an out of the way area, first!)

If you’d like to see what the past two months newsletters were like, check out the Advantage Trim & Lumber News Section.

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