The sale of goods described on the customer’s invoice (“Goods”) is made on the express condition that Buyer assents to the promises, terms, and conditions set forth below, whether or not they are additional to or different from any terms and conditions proposed by Buyer. Advantage Lumber, LLC, objects to Buyer's additional or different terms. Advantage Lumber, LLC reserves the right to change its terms and conditions without written notice.
The Goods will be delivered FOB place of shipment. Truck freight costs are not included in pricing provided online at www.AdvantageLumber.com or through written or verbal quotes, unless expressly stated on said quote. Freight costs are non-refundable except in the case of total loss.
Once orders have been placed, processed and payment is approved, products are shipped via common carrier freight, dedicated truck load carrier or UPS Ground unless otherwise specified.
Orders usually ship within 1–5 business days. Custom and special order products typically have longer lead times. Confirm product production lead times with your sales representatives at the time of order placement.
Advantage Lumber, LLC will email the contact person listed on the billing address of each order after the product ships. This email will contain shipping information, including the shipping or trucking company name, phone number and shipment tracking number. The trucking company will call to schedule a delivery time window.
If you require products delivered by a certain date, please call your sales representative to verify product availability. Some products available for online order may not be in stock. All listed shipping times are estimates. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. For orders with deadlines please order well in advance. Advantage Lumber, LLC is not responsible for lost, misplaced, delayed shipments or freight damaged by the freight carriers.
UPS Ground deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested.
Business freight deliveries or freight deliveries that are dock to dock, require the receiving party to remove the product from the truck via a loading dock or with a forklift.
For residential (or non-dock) deliveries the freight company is required to move the material to the tailgate of the truck. The receiving party is required to unload the material by hand placing the product on the ground.
Inspecting for Damage
Be sure to check all material and packages for any potential damage during transit. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. Advantage Lumber, LLC is not responsible for damaged products due to shipping. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves. In addition, please count the product before signing the Delivery Receipt. Once the Delivery Receipt is signed with no exceptions noted, the trucking company has not further responsibilities and will not honor claims if the Delivery Receipt is not noted with the issue. Products that have not been delivered should be signed for as “short”; products that are delivered damaged should be signed for as “damaged”.
If the product is damaged in any way, call your Advantage Lumber, LLC sales representative immediately. This call will need to be made prior to unloading the material. Your sales representative will give you further instruction as to what should be done with the material.
If damage did occur during transit, any and all damage must be noted on the Delivery Receipt in detail and signed by the driver. A copy of the Delivery Receipt will need to be faxed, emailed or mailed to Advantage Lumber, LLC in order for a damage claim to be filed with the trucking company, on our customer’s behalf, in order for replacement product to be sent to the customer.
Please photograph the damaged product on the truck as that will assist with a product damage claim. Damaged product will be shipped back to Advantage Lumber, LLC The shipping company has the right to inspect and/or claim the product if a damage claim is filed and/or paid by. All claims must be submitted within 72 hours of delivery via email and telephone contact, along with the photos and the list of material claimed to be damaged or defective.
Lift Gate and Inside Delivery Options
Lift gate delivery service is available at an additional cost over and above standard dock-to-dock or hand unload services. Lift gates can only be used on material that is four foot or under. This does not include any inside-of-home or garage delivery, or moving the freight pallet away from the tail of the truck.
Additional Accessorial Charges
Any and all additional charges not previously paid, or provided at the time of order, such as inside delivery, change of address, limited access, re-delivery and storage fees will be the sole responsibility of the customer unless stated in the customer order as part of the shipping costs pre-paid by the customer at the time of order.
Limited Access Issues
Deliverability is at the discretion of the freight carrier. If the freight carrier determines that it cannot deliver the material to the delivery (shipping) address, it is the responsibility of the customer to pick up the material at the freight carrier terminal, unless other arrangements can be made.
Most freight deliveries will arrive in a full size 48–53 foot tractor trailer semi-truck, (such as long haul trucks you might see on the freeway system). It is the customer's responsibility to notify Advantage Lumber, LLC at the time of order, if your delivery location has potential limited access issues, such as a truck being unable to reach your location. Some of these issues maybe be but are not limited to turn around in your area, low power lines or tree limbs, weight and size limitations. Accessorial services are not guaranteed. Any and all re-delivery or storage charges incurred will be billed back to the customer if delivery is attempted and cannot be completed because of unknown limited access issues.
If the customer refuses delivery for reasons other than those agreed to in writing within the order document, the customer will be responsible for all initial shipping and re-delivery and or return shipping charges. It is important to note that freight deliveries are always curbside. Curbside means next to the curb on the street. Drivers are not obligated to deliver freight into driveways or garages. Inside delivery is not available.
Packing Material and Dunnage
The receiving party is responsible for disposing of all packing material or dunnage, including but not limited to pallets, crating, banding, bubble wrap, cardboard, paper, and shrink wrap. The receiving party is not to load any packing material or dunnage back onto the shipping carrier’s vehicle or trailer. This stipulation does not apply if delivery is refused.
For further questions regarding the above Advantage Lumber, LLC Shipping Disclaimer statements, please contact Customer Service at email@example.com
Materials not picked up within 14 days of order completion shall be subject to liquidation. Any money paid towards the order will be forfeited.
Risk of Loss
After delivery of the Goods to the carrier, and in other circumstances as provided by law, Buyer shall bear all risks of loss, whether or not the products so delivered are conforming or non-conforming, whether or not a right of rejection exists in Buyer's favor, and whether or not Buyer rightfully revokes acceptance. The occurrence of any such risk shall not release Buyer from its obligations hereunder.
Any credit is subject to final approval by an authorized officer of Advantage Lumber, LLC at its main office in Buffalo New York. All credits will be subject to prior satisfaction of any and all past due balances.
No modification of any promise, term or condition of sale shall be of any force or effect unless signed by an officer of Advantage Lumber, LLC. Order modification is done on a case by case basis by severity of changes and may be subject to additional charges.
Claims of Buyer
As a condition precedent to recovery of any claim of any kind, Buyer must comply with the following:
- All claims of any kind, except nonreceipt, must be made to Advantage Lumber, LLC within three days after receipt of shipment.
- Claims for nonreceipt must be made in writing delivered to Advantage Lumber, LLC within thirty days after receipt of an invoice.
- Claims of damage must be noted at time of delivery on the shipping documents and countersigned by a representative of the shipping company; failure to do so may result in total loss of Buyer’s ability to collect damages from the shipper and releases Advantage Lumber, LLC from their obligations.
- Liability for breach of warranty or contract shall arise only upon prompt return of the products claimed to be defective at Buyer's expense and after due notice to Advantage Lumber, LLC of the claimed breach, as set forth in this paragraph.
Taxes and Other Additional Charges
In addition to the price for the Goods, Buyer will pay Advantage Lumber, LLC the amount of any excise, sales, use, or similar tax relating to the Goods or their sale, and any freight (unless there is an express freight allowance) stop-over charge, lot loading charge, demurrage charges or the like relating to the transportation or storage of the Goods, which Advantage Lumber, LLC is legally obliged to pay, within ten days after the date of an invoice for the charge. Customer is solely responsible to pay any and all taxes due to their local city, state, or municipality. Customer is solely responsible to contact, report to, and pay any municipality which may require payment of tax where applicable.
Buyer has no right of inspection; inspection shall not be a condition to Buyer's duty to pay or to any other duty.
No Sales “On Approval” or “Sale or Return”
No sale is made on approval or under a sale or return. Advantage Lumber, LLC may, however, at its option, allow a return. Any such return shall be at Buyer's sole risk and expense; return shall be affected only upon actual delivery to Advantage Lumber, LLC or as otherwise instructed by it in writing. No credit, whether by refund on monies paid or by allowance against monies due, shall be given until such actual receipt by Advantage Lumber, LLC of return products in the same condition as they were when delivered to the carrier by Advantage Lumber, LLC for original shipment to Buyer. Credits are subject to the prior satisfaction of any and all past due monies owed to Advantage Lumber, LLC.
Product returns made without the express written consent of Advantage Lumber, LLC including refused shipments without the prior consent of Advantage Lumber, LLC constitute unauthorized returns. Unauthorized returns not accepted and will incur unloading charges, storage fees, disposal fees, etc. Buyer accepts responsibility for the outbound and return freight charges and a 20% restocking fee. Services performed including milling, pulling to specification, packaging, and crating are non-refundable. All sales of custom items, including custom flooring, millwork, stair components, and S4S lumber are final. No returns will be accepted on unused or leftover product. Returns on unopened accessories are subject to a 25% restocking fee.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
- If you cancel your order before it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
- If you cancel your order after it has been shipped, the cancellation will have to be treated as a return with all applicable fees.
- Orders which are refused at delivery will be assessed all of the applicable fees, including restocking, cancellation and other applicable fees.
Refunding of deposits are reviewed on a case by case basis by an authorized officer of Advantage Lumber, LLC, deposits may be forfeited in the event that Buyer cancels their order after processing has started.
The contract for sale of the Goods shall be governed by the laws of the State of New York.
Lumber grades shall be determined by the rules of applicable trade associations (NHLA) or, in the absence of such rules, on procedures which are customary in the industry and on other trade customs. Flooring grades shall be determined by the rules of applicable trade associations (NWFA, NOFMA, MFMA) or in the absence of such rules, on procedures which are customary in the industry.
Premium Decking and Siding Grading
- 3% of worm holes are allowed in 1 face only; on the clear face, holes are only allowed on the edge within the extra 1"
- Sapwood and “stained sapwood” are allowed only on edges of 1 face; the other face needs to be free of sapwood or stains; sapwood is not allowed in the middle of the board, and sapwood with pin holes is not allowed
- All boards are shipped slightly overlength to ensure final cuts can be made prior to installation
- Milling defects are only accepted in 1 face of the board if it has been sanded and it doesn’t change the structure of the board (width and thickness); milling defects that change the structure of the board are not accepted in either face, only on the extra 1” of the board
- Grain tear out is allowed as long as the pieces are smooth, but it will be considered within the 3%–5% of total defect’s tolerance
- Closed knots are only accepted in 1 face
- Open knots are not allowed in either face
- Burn marks are not allowed in either face
- Warp, bow, crook, cup, or any variation thereof shall not exceed 1/8" per foot
- End seal has to be a thick wax or paraffin; liquid gel is not allowed
The sales personnel of Seller are not authorized to make warranties about the Seller’s goods. Oral statements by Seller’s employees do not constitute warranties, shall not be relied upon by Buyer, and shall not become part of any contract or sale. The entire sales contract between Seller and Buyer will be set forth in the order acknowledgement, invoice, and these Terms and Conditions. No other warranties are given beyond those set forth in such documents.
Seller’s products are warranted to be of merchantable quality and to conform to applicable industry standards or Seller’s published standards. Should any such product sold hereunder be found not to meet the foregoing warranty, Seller will furnish a replacement product conforming to this warranty, or, at its election, make a fair allowance therefor. Any claim with reference to goods shall be deemed waived by Buyer unless made in writing to Seller within 3 days of Buyer’s receipt of goods. Buyer acknowledges that the remedies herein constitute its sole and exclusive remedies. Seller makes no warranties which extend beyond the foregoing and expressly disclaims any implied warranties including warranty of fitness for a particular purpose. Seller’s sole responsibility and buyer’s sole and exclusive remedy is as stated. Seller shall not be liable for consequential, indirect or incidental damages, loss of profit, or for any amount in excess of the price for the shipment involved, under the foregoing warranty or any other part of this agreement. Any legal claims or action against seller for breach of this agreement, including the warranty granted above, must be instituted within one year after delivery.
Waiver of Liability
The purchaser agrees that Advantage Lumber, LLC, Inc., its agents, affiliates, suppliers or employees shall have no liability whatsoever other than the replacement of wood at our sole discretion, or offering of a refund at Advantage Lumber, LLC, Inc’s sole discretion, according to the above policies. In no case shall Advantage Lumber, LLC, Inc. or affiliate have any other liability, financial or otherwise with respect to any item sold, offered for sale or as a free sample, or for any other service, advice, suggestions or consultations, paid or unpaid. Purchaser agrees to use all commonly agreed upon safety practices, to use wood for any purpose at Purchaser’s own risk, and to fully understand all safety practices as specified by competent authorities on safety (other than Advantage Lumber, LLC, Inc. or its agents) before beginning any project which could lead to personal injury, death or property damage. Purchasers are hereby notified that woodworking is an inherently dangerous activity which one should only attempt in accordance with appropriate safety precautions. Safety is completely Purchaser’s responsibility and not the responsibility of Advantage Lumber, LLC, Inc., its affiliates or it agents. Purchaser is responsible for consulting with an allergist about any substance that Purchaser may be allergic to. People can be allergic to virtually anything, including contaminants in the air and natural items like foods and wood. Purchaser takes sole responsibility for all allergic reactions and by buying Seller’s wood Purchaser specifically releases Advantage Lumber, LLC, Inc. and its affiliates from all liability of any type for any allergic reaction Purchaser may have.
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract with your agreement to the entire policy written here and no other communication whether written, verbal, faxed, or in any other form shall supersede this policy. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.
Certain steps must be followed for a contract to be formed, as described below.
After you have placed your order, you will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us. We do not have to accept your order, and for example, we will not accept your order if:
- We do not have the products in stock
- Your payment is not authorized
- There is an error on our website regarding the price or other details of the products
- You have cancelled it in accordance with the instructions below
We reserve the right to refuse any order and/or cancel any order and refund the customer's money due to pricing errors or any other reason.
All prices are subject to change without notice.